Frequently Asked Questions (FAQ)

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    What materials are used in your jewelry?

    • Our jewelry is crafted using high-quality materials such as sterling silver, resin, brass and other metals. Each product description provides specific details about the materials used.

  • How do I care for my jewelry?

    • To keep your jewelry looking its best, avoid exposure to water, chemicals, and extreme temperatures. Store pieces in a dry place and polish with a soft cloth when needed. Read more on our Jewelry Care page.

  • What are your processing times?

    • Orders are typically processed within 2 to 5 business days. However, processing times may vary depending on the item, with specific details provided in each product's description. You will receive a notification once your order has shipped.

  • Do you offer custom orders?

    • At the moment, we are not accepting custom orders. However, this may change in the future, so please check back or contact us for updates!

  • What are your shipping options?

    • All orders are shipped from Canada. We offer Regular and Xpresspost shipping options within Canada and the USA, with tracked international shipping available as well. For more details, please refer to our Shipping Policy.

  • How can I track my order?

    • Once your order is shipped, you will receive a tracking number via email. You can use this to track your package online.

  • Do you ship internationally?

    • Yes, we ship internationally! Shipping costs and transit times vary depending on the destination.

  • What is your return policy?

    • We accept returns within 14 days of delivery. Items must be in their original condition. Please contact us before returning any items.

  • Do you offer gift wrapping?

    • All our jewelry comes beautifully packaged in a nice box, ready to be gifted—no additional wrapping needed!

  • What should I do if my jewelry needs repairs?

    • If your jewelry needs repairs, please contact us. We’ll provide instructions on how to send it back for repair.

  • Can I cancel or change my order?

    • Orders can be canceled or modified within 24 hours of purchase. After that, we may not be able to accommodate changes.

  • What if my package is lost or damaged?

    • If your package is lost or arrives damaged, please contact us immediately, and we’ll work with you to resolve the issue.